Shipping & Returns

Shipping Details: Shipping/freight is 6.50 for all orders upto 50.00 (not inc. carriage) within the UK.
Shipping/freight is FREE for all orders over 50.00 (you MUST select the free shipping option at checkout stage or you will be charged carriage)

We are unfortunately unable to give free shipping for orders placed outside of the United Kingdom

Shipping within the UK is carried out by Royal Mail Special Delivery and will require a signature on receipt of delivery.

How to return your purchase:
If for any reason that you are unhappy with your purchase you can return it to us in its original condition and you will receive a full refund.

Sending items back is very easy just follow the following steps:

Contact us for the returns address - giving details of your original order, what you wish to return and reasons why.

Items should be returned by recorded delivery. Silver by Victoria/Jewelzonline will not accept responsibility for returning items that are "lost in transit"

You are responsible for paying all return postage, unless the item is faulty.

To ensure the safe return of the goods please ensure that they are packed carefully, we recommend reusing the original packaging where possible.

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